Frequently asked questions are answered below. If you have another question or if you would like to speak with one of our helpful staff, please use the contact information listed below. Due to international time zones, please allow up to 24 hours for an email response.

United States

920 E. Orangethorpe, #A
Anaheim, CA 92801
Toll Free: 866 DR ROSSI (866 377 6774)
Ph + 1 714 447 6774

General enquiries info@signedandauthentic.com
Worldwide shipping orders shipping@signedandauthentic.com
Wholesale enquiries miguel@signedandauthentic.com
Custom framing enquiries info@signedandauthentic.com

FREQUENTLY ASKED QUESTIONS

HOW WILL MY ORDER SHIP

Within Australia

Bobble Heads are shipped within Australia through Australian Air Express registered and insured. All other items of memorabilia are shipped from our California office through either US Post or DHL. At the time of ordering you will have the options available for the piece(s) of memorabilia you have ordered. All pieces will be shipped registered & insured for your peace of mind. You will receive an automated email confirming a tracking number once your item has been shipped. A signature will be required on delivery. If no one is available at the time of delivery, a calling card will be left providing you with re-delivery information. When signing for your goods, please sign with STI (subject to inspection). The courier is not required to wait while you inspect your goods. We ask that you open and inspect your goods immediately. If for any reason you are not entirely satisfied, or there is damage to your piece(s), please contact Autographed Collectables as soon as possible. All claims must be made within 5 days of you receiving your goods or your right to claim will be revoked.

Please allow up to 21 days for your item to be delivered, all prices are in USD.

Bobble Heads, QTY of up to 3 $15
Unframed Photos $60
Framed Photos / Helmets / Jerseys
(this includes motorbike helmets, uncased or cased)
$95 to $195

If your order is urgent, please make mention in the instructions box when ordering or contact us to confirm whether we can meet your deadline.

Within North America

Autographed Collectables choose to ship with UPS registered & insured for your peace of mind. You will receive an automated email confirming a tracking number once your item has been shipped. A signature will be required on delivery. If no one is available at the time of delivery, a calling card will be left providing you with re-delivery information. When signing for your goods, please sign with STI (subject to inspection). The courier is not required to wait while you inspect your goods. We ask that you open and inspect your goods immediately. If for any reason you are not entirely satisfied, or there is damage to your piece(s), please contact Autographed Collectables as soon as possible. All claims must be made within 5 days of you receiving your goods or your right to claim will be revoked.

Please allow up to 14 days for your item to be delivered, all prices are in USD.

Bobble Heads, QTY of up to 3 $10
Unframed Photos $15
Framed Photos & Helmets
(this includes motorbike helmets, uncased or cased)
$30
Jerseys $65

If your order is urgent, please make mention in the instructions box when ordering or contact us to confirm whether we can meet your deadline.

Worldwide

Autographed Collectables choose to ship with DHL registered & insured for your peace of mind. You will receive an automated email confirming a tracking number once your item has been shipped. A signature will be required on delivery. If no one is available at the time of delivery, a calling card will be left providing you with re-delivery information. When signing for your goods, please sign with STI (subject to inspection). The courier is not required to wait while you inspect your goods. We ask that you open and inspect your goods immediately. If for any reason you are not entirely satisfied, or there is damage to your piece(s), please contact Autographed Collectables as soon as possible. All claims must be made within 5 days of you receiving your goods or your right to claim will be revoked.

Please allow up to 21 days for your item to be delivered.

Bobble Heads, QTY of up to 3 $45
Unframed Photos $60
Uncased Helmets $70
Framed Photos / Helmets / Jerseys $130

Autographed Collectables are not responsible for any import duties and or any other charges associated with your purchase.

If your order is urgent, please make mention in the instructions box when ordering or contact us to confirm whether we can meet your deadline.

All prices quoted are in USD.

RETURN POLICY

Autographed Collectables offer a 100% satisfaction guarantee and return policy on our products so long as the following conditions are met:

  1. Your request for refund is made within five (5) days of you receiving the goods.
  2. The goods are returned in perfect condition and in a re-saleable condition.

The following conditions also apply:

  1. Shipping costs associated with the dispatch and return of goods are non-refundable and will be deducted from your refund.
  2. Refunds are not available on items which have been purchased on a lay-by / payment plan.
  3. Refunds are not available on special orders and or non-Autographed Collectables release products.
  4. Refunds are not available on items purchased at events worldwide once they have been shipped.

Upon receipt of the merchandise being returned in perfect condition, you refund will be processed within five (5) days.

PRODUCT RECEIVED DAMAGED

If your collectable has arrived damaged or not in the condition that you would expect, either email info@signedandauthentic.com or phone 02 9625 0466 within Australia or toll free 866 377 6774 (866 DR ROSSI) within North America. Please remember that all claims must be made within five (5) days of you receiving your goods or your right to claim will be revoked.

PAYMENT PLANS

Autographed Collectables offer affordable payment plans. A 30% deposit is required and up to twelve weeks subject to the total of the item(s) being purchased. When purchasing multiple products, only once the total has been paid in full will the products be shipped. Please email; info@signedandauthentic.com or phone 02 9625 0466 within Australia or toll free 866 377 6774 (866 DR ROSSI) within North America for further information.

VALUATION SERVICE

Autographed Collectables offer a valuation service that should be accepted by all insurance companies. Each item is independently assessed and a written report is provided which includes a photo of the item and a value which we believe to be fair and accurate. Valuations are final and no refunds will be issued after payment has been made. Our valuation is based on our experience and knowledge gained from working in the industry since 1996. Our valuation service is not an authenticating service. Our valuations clearly state that the valuation is based on the assumption that the item is 100% Authentic.

1 item  $60 USD
2 to 5 items $50 USD per item
6 to 10 items $40 USD per item

FUNDRAISING EVENTS

Yes, Autographed Collectables has successfully raised much needed funds for a variety of charities, schools, sporting clubs, and organizations worldwide. A wide range of memorabilia can be tailored to suit your needs and be provided on a consignment basis at a fair and reasonable price. Any amount over the consignment price will go directly to the nominated organization. If an item does not sell, there is no obligation to keep this piece. An Autographed Collectables staff member is always in attendance to handle the memorabilia sales and enquiries during the evening. 

For more information please email Miguel Ramos @ miguel@signedandauthentic.com

LEGALITIES

You may not distribute, modify, transmit, re-use, re-post, or use the content of Autographed Collectables website www.air23.com.au, www.autographedcollectables.com.au, or www.signedandauthentic.com for private, public or commercial purposes, including the text & images without Autographed Collectables written permission. You should assume that everything you see or read on the site is copyrighted material unless otherwise noted. Un-authorized use of our images is a violation of copyright and trademark laws and violators will be prosecuted.

CURRENCY CONVERSIONS

Currency conversions shown on our website are approximates only based on current market rates. Autographed Collectables are not responsible for varying rates and additional charges that your bank may impose due to this foreign transaction. All amounts will be charged in either USD or Australian $.

PRIVACY POLICY

Autographed Collectables is committed to protecting your privacy, we never share our customer’s information. At times, Autographed Collectables may request and or collect personal information such as your name, shipping address, contact numbers & email address from you. This information is used in a number of ways, but not limited to:

  1.  Provide you with up to date information on our latest releases and our company.
  2. Contact you regarding a pending order.
  3. Provide you with information on competitions, events and or promotions.

When you are ordering products in person, on-line or by phone, the financial information that is collected is used only to charge you for the products and or services provided.

UNSUBSCRIBE

If you prefer not to receive information with regards to our products and or services, you may contact us by phone in Australia; 02 9625 0466 or toll free within the United States; 866 377 6774 or by email; info@signedandauthentic.com. Alternatively you can unsubscribe directly from the emails that you receive.

SECURITY

Autographed Collectables will not pass on your personal information to any third party without your prior written consent. While data transmission over the Internet is never 100% secure, Autographed Collectables strives to protect your personal information. When entering your personal details, the transmitted information is protected by a 256 bit encrypted SSL certificate.